Política de Privacidad

1. El Alcance

This policy describes the personal data the Company collects about natural persons, how it is processed, shared with third parties, protected, and any related matters.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, "tratamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Nuestros servicios están dirigidos al público general y no están destinados a personas menores de 18 años. No buscamos ni recopilamos conscientemente información de menores de edad, ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data from you directly.

In other cases, we collect your Personal Data by analysing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding certain Personal Data may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 For more details about the processing carried out to safeguard legitimate interests, please contact us by email.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may also request that we share specific personal data with third-party trading platforms. In such cases, we will share the personal data you have provided to us with those platforms. Your personal data will be subject to their respective privacy policies and may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access resources that support the improvement and development of the products and services offered to its clients.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

6.5 Podremos también compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o con cualquier otra empresa del grupo, en el caso de que se lleve a cabo dicha transacción —incluida la transferencia o venta de activos de la Compañía o de cualquier empresa del grupo—, o en el marco de una fusión, reestructuración, consolidación o procedimiento concursal que afecte a la Compañía o a cualquier otro negocio del grupo.

7. Cookies y Servicios de Terceros

Third-party services, such as advertising providers or analytics companies operating on our website, may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your preferences and browsing habits in order to improve your experience, remember your settings, and personalise the products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

Algunas cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y permanecen activas solo mientras el navegador está abierto. Otras son cookies persistentes, que permanecen en su dispositivo después de cerrar el navegador. Estas se utilizan para identificarle como usuario recurrente y facilitarle el acceso al sitio web.

7.5 Please be aware that disabling cookies may cause some or all Website features and functionality to not work as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con la finalidad del tratamiento descrita en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países, es decir, sus datos personales pueden ser transmitidos a un tercer país u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para salvaguardar los datos personales que usted facilita y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Empresa puede facilitar información sobre las medidas de seguridad aplicadas para proteger los Datos Personales transferidos a terceros países u organizaciones internacionales. Para más información, escriba a: support@velacrecianza.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain fully secure at all times. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In certain circumstances, we may be legally or otherwise obligated to share your Personal Data with third parties, such as public authorities. In those situations, we have no control over how those third parties protect your Personal Data.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede incluir enlaces a sitios web y aplicaciones de terceros. Estos no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación ni del tratamiento de Datos Personales que lleven a cabo. Esta Política no se aplica a las acciones realizadas a través de dichos sitios o aplicaciones.

11.2 When accessing any third-party website or application, we recommend reading its privacy policy before deciding to use it. We also advise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of your Personal Data, to have any errors corrected, and to request deletion of any Personal Data we no longer require. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que se están procesando sobre usted y, en tal caso, a acceder a ellos. La Empresa le proporcionará una copia electrónica de los Datos Personales que se estén procesando actualmente y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a su disposición en formato electrónico. El ejercicio del derecho de acceso no puede vulnerar los derechos y libertades de terceros. Si una solicitud resultara perjudicial para los derechos o libertades de otra persona, la Empresa podrá denegarla o limitar su alcance.

13.4 Right of Rectification The Company may rectify inaccurate Personal Data. You have the right to request the correction of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez restringidos, sus Datos Personales solo podrán conservarse con su consentimiento, para establecer, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and receive the personal data you have provided to the Company in a structured format. You may request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not affect the rights or freedoms of third parties.

13.8 Derecho de oposición Puede oponerse en cualquier momento al uso de sus Datos Personales cuando dicho tratamiento esté basado en los intereses legítimos de la Empresa o de un tercero, incluida la elaboración de perfiles fundamentada en esos intereses. Si acreditamos motivos legítimos imperiosos para continuar con el tratamiento, solo podremos hacerlo si usted no puede demostrar que sus derechos, libertades o intereses prevalecen sobre dichos motivos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, tiene derecho a oponerse en todo momento al tratamiento de sus Datos Personales.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You have the right to lodge a complaint with the supervisory authority responsible for your jurisdiction. You may bring a complaint before a supervisory authority established by a Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. European Union and Member State law may restrict your rights regarding your Personal Data, as set out in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided the request is not unfounded or excessive, information requested under your rights pursuant to article 13 will be provided free of charge. Where a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the requested action. We may also decline to act on such requests.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.